Shipping policy

Last updated: 7 September 2026

DELIVERY AREAS

Ilm Collections offers delivery destinations in France and internationally, subject to the options actually available at checkout for the items and address concerned. The exact availability of a shipping method depends on the address, the products ordered and stock at the relevant warehouse.

SHIPPING CHARGES

Available options and charges are calculated and displayed before payment. Free standard delivery from €50 of products after discounts (or the equivalent in the checkout currency) applies where that offer is shown for the selected destination and delivery method. The conditions displayed at checkout apply to the relevant order.

ORDER PROCESSING

Orders for in-stock products are normally prepared within 1 to 3 business days. This is in addition to carrier transit time. Orders placed at weekends or on public holidays are processed on the next business day.

PRE-ORDERS

Products marked as “pre-order” are shipped as soon as they arrive in stock. For pre-ordered sound books, Pocket games and calendars, in both French and English, availability is expected from 1 December 2026. This date is an estimate and is also displayed on the product page. If an order contains both in-stock and pre-order items, it may be held until all items are available unless checkout states otherwise or a separate arrangement is made. A tracking email is sent once the order ships.

DELIVERY METHODS

Depending on the destination, delivery may be offered to a home address through UPS or another carrier, or to a Mondial Relay collection point. Where manual collection-point selection is not offered during checkout, the available point nearest to the delivery address is assigned by the logistics service. Final details appear in the order tracking.

TRANSIT TIMES

Times shown at checkout are estimates based on the destination and carrier. Delays outside our control may occur, including customs, weather or carrier delays. For a significant delay, email info@ilmcollections.com so we can investigate.

TRACKING AND ADDRESS

The customer must provide a complete and accurate address. After dispatch, a tracking link or number is sent when available. An address error reported after handover to the carrier may cause delay or additional charges.

DAMAGED, LOST OR MISSING PARCELS

Inspect the parcel on delivery. For visible damage, photograph the parcel and product and contact us promptly at info@ilmcollections.com with the order number. If tracking is stalled or the parcel has not arrived, we will contact the carrier and keep you informed.

CUSTOMS AND IMPORTS

For deliveries outside the European Union, including the United Kingdom, taxes, duties or handling fees may be charged by the authorities or carrier if they were not collected at checkout. These amounts are payable by the recipient.

CONTACT

For any delivery question, email info@ilmcollections.com.